Functional Consultant Professional – SAP Customer Service (CS)

Functional Consultant Professional – SAP Customer Service (CS)

Group IT, Service Delivery Application Support


Location: Manila, Philippines (Jobs in Philippines and Manila)

Department:
Vestas Group IT creates business value by providing world-class IT solutions, in conjunction with offering local and centralized support to the entire Vestas organization. Service Delivery is a function in Group IT which is overall responsible for assuring stability, consistency and quality of Vestas IT solutions in the productive environment.  The responsibility includes incident, problem and change management within agreed upon Service Level Agreements (SLA) as well as consulting services to the business.  The SAP- Service team covers all IT support and services related to “SAP Customer Services” including interfaces and mobile solutions.

Responsibilities and Tasks:
• Assure process compliance

• Resolve incidents, problems and requests for services according to Vestas prioritization
• Perform solution testing and documentation
• Ensure adherence to global templates and standard SAP functionality
• Keep customization reduced to a minimum
• Accept guidance and show the willingness to grow expertise
• Analyze business processes, recommend and implement systems improvements or enhancements.
• Provide timely and reasonable estimate on work effort
• Participate in problem management
• Execute approved change requests
• Coordinate and facilitate solutions with other teams
• Assure highly efficient yet customer oriented support
• Support implementation and maintenance department objectives and roadmap


Qualification and Work Experience:
• IT and/or Business related education

• 2+ years of experience as CS consultant. Besides functional expertise in the respective application, fair integration and business process knowledge is expected.
• Solid functional knowledge in the CS area, specifically as follows:
o Customer Service Process
o Quotations
o Customer Service Basic Data
o Business Partners
o Service Organization
o Installations
o Measuring Points and Counters
o Information System
o Service Execution
o Service Contract Management
o Mobile Scenarios
o Inventory Management
o Goods movements
o Delivery Management including Picking, Packing and Goods issue
o Bills of Material (Plant Maintenance)
o Functional Location
o Equipment and Technical Objects

• One or more of the following Vestas competence areas is an advantage: Sales & Distribution, Material Management, Advanced Planning Optimization (APO)
• Minimum of 2 full lifecycle implementation of a project is a must.


Personal Skills:
• Eager to learn new processes and new technology to support those processes.

• Fluent in English oral and written
• Multi cultural understanding
• Reliable and service minded
• Good interpersonal and communication skills
• Analytical and structured thinking


What we offer:

In this position, you’ll be able to work in a SAP environment where all components are based on the latest technology. The position is in a very dynamic, global organization, where we do things based on streamlined and consistent IT service processes and procedures (ITIL based), with meaningful and measurable metrics and Key Performance Indicators (KPI). We will play an important part in Group IT to achieve ambitious business goals and help the business to succeed in a competitive and fast-changing environment. You will have the possibility to improve your technical, functional and personal skills through education, conferences, experts’ knowledge sharing, and become part of the enormous growth that Vestas – and SAP in Vestas - is continuously going through.


Join Vestas and you'll cultivate your career in an inspiring environment at the world’s leading wind turbine producer, which has an ongoing dedication to sustainability. We value individual initiative, the desire to take on responsibility, and the right balance between creativity and quality in all solutions. At Vestas your success is our success.



Send your resume to d0m1n1@hotmail.com ASAP