Hiring for IT Helpdesk Analyst
Location: Eastwood Libis Quezon City
Application Deadline: Saturday, September 21, 2013
Since 1983 Concentrix has been recognized as an outsourcing innovator, offering clients the latest in emerging technology and business process outsourcing. Concentrix employs overs 3,000 professionals worldwide deliver oustourced services from locations in United Staets, The Philippines and China. Concentrix is wholey owned subsidiary of SYNNEX Corporation.
Responsibilities:
- Answer Inbound Calls, email and online ticket forms
- Use troubleshooting guidelines and techniques to identify solutions resulting first call resolution
- Manage customer expectations and escalation of issues that are beyond the scope of support log customer calls accurately, efficient and using proper writing style.
- Remain knowleadgable of clients product line, service offerings and requirements
- Exhibit knowledge understanding of policies and procedures and ability to determine course of action based on the given guidelines
- Maintain awareness and compliance with all Concentrix personnel policies
- Achieve specified performance goals
Candidates must possess at least vocational Diploma/ Short Course Certificate, Bachelor's College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Others), Computer Science / Information Technology or Equivalent
Preferably with at least 1 year experience as Level 1 Specializing in Technical and Helpdesk Support of Equivalent.
2 Full Time Positions are Available
Interview Invitations and status updates maybe sent via Email so please check your email regularly.
We offer competitive packages and good incentives!
You may forward your comprehensive resume to winndee.pilay@phmail.concentrix.com
