Hiring for IT Helpdesk Analyst - Concentrix Philippines

Concentrix Philippines offers many exciting opportunities that will take you as far as your ambition and design can go. We specialized in Technical Support and New Technology related project initiatives, and we are expanding our all center service capabilities. Information Technology, sales and marketing career opportunities are also available.

Hiring  for IT Helpdesk Analyst
Location: Eastwood Libis Quezon City

Application Deadline: Saturday, September 21, 2013

Since 1983 Concentrix has been recognized as an outsourcing innovator, offering clients the latest in emerging technology and business process outsourcing. Concentrix employs overs 3,000 professionals worldwide deliver oustourced services from locations in United Staets, The Philippines and China. Concentrix is wholey owned subsidiary of SYNNEX Corporation.

Responsibilities:

• Answer Inbound Calls, email and online ticket forms
• Use troubleshooting guidelines and techniques to identify solutions resulting first call resolution
• Manage customer expectations and escalation of issues that are beyond the scope of support log customer calls accurately, efficient and using proper writing style.
• Remain knowleadgable of clients product line, service offerings and requirements
• Exhibit knowledge understanding of policies and procedures and ability to determine course of action based on the given guidelines
• Maintain awareness and compliance with all Concentrix personnel policies
• Achieve specified performance goals

Requirements:
Candidates must possess at least vocational Diploma/ Short Course Certificate, Bachelor's College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Others), Computer Science / Information Technology or Equivalent

Preferably with at least 1 year experience as Level 1 Specializing in Technical and Helpdesk Support of Equivalent.

2 Full Time Positions are Available

Interview Invitations and status updates maybe sent via Email so please check your email regularly.

We offer competitive packages and good incentives!

You may forward your comprehensive resume to winndee.pilay@phmail.concentrix.com